Frequently Asked Questions | Wiha Tools

Frequently Asked Questions

Customer Service

How can I contact customer service?

If you would like to speak with our customer service team, please call us at 763-295-6591 or send us an email us at cservice@wihatools.com

If you are a customer in Canada please call (866) 494-0096 or email us at canada@wihatools.com

[You can also fill out our contact form](/content/pages/contact "Contact"/index.html)

What are your customer service hours?

We are open Monday - Friday office hours 8AM - 4:30PM CST USA

Shipping

How much is shipping in the United States?

Orders $99 and over ship free to the contiguous Lower 48 States. Orders under $99 are charged a flat rate of $9.99. For more info on shipping, take a look at our [Shipping Policy.](/content/policies/shipping-policy "Shipping Policy"/index.html)

What about shipping to Alaska or Hawaii?

Orders $299 and over ship free to Alaska and Hawaii. Orders under $299 are charged a flat rate of $29.99.

How much is shipping in Canada

Orders over CAD$199 to the following destinations are shipped free: Ontario, Quebec.

Orders under $199 CAD are charged a flat rate:

Orders to the following destinations are only shipped at a flat rate, and not eligible for free shipping:

What about Expedited Shipping?

Expedited shipping is available to the United States only and calculated based on the actual shipper's rate.

If you are using an expedited shipping method like Next Day Air, your order must be placed before noon CST to ship the same day.

Can I use my own UPS or FedEx account?

You cannot use your own UPS or Fedex account.

Do you ship to P.O. boxes?

No, we currently do not ship to P.O. boxes.

Do you ship internationally?

Wiha Tools only ships within the United States and Canada, for exceptions please call us at 800-494-6104

Taxes

Do you charge sales tax?

Yes, but we only charge sales tax [to certain states](/content/pages/sales-tax#states-list "/pages/sales-tax#states-list"/index.html)

What if I am a tax-exempt organization in one of the states you charge tax in?

Please follow the [instructions on this page](/content/pages/sales-tax "Sales Tax"/index.html).

Distributors

Where can I find Wiha Tools Near Me?

You can find Wiha Distributors using our [Wiha Distributor Locator](/content/pages/distributors "Distributors"/index.html)

Tools

What should I do if one of my Wiha tools breaks?

Please visit our [No Hassle guarantee page to submit a warranty request](/content/pages/no-hassle-guarantee "Wiha No Hassle Guarantee"/index.html)

Orders

Do you have an order minimum?

Only orders shipping to Canada have a minimum order amount of $50 CAD

How long will it take to get my order?

Typically orders placed before noon CST will usually ship within 2-4 business days. Some of our larger tools sets are assembled as needed and may take longer to fully assemble.

How can I track the status of my order?

When your order ships you will receive an email with a tracking number.

Compliance

Do you have a CAGE Code

The CAGE code for Willi Hahn Corporation is 39VP6

Are Wiha tools ROHS Compliant?

Wiha tools comply with ROHS. Download this form for your compliance system.

Are Wiha tools REACH Compliant?

Wiha tools comply with REACH, Download this form for your compliance system.

Are Wiha tools Conflict Minerals Compliant?

Wiha tools meet the requirements in Section 1502 of the Dodd-Frank-Act concerning the use of conflict minerals. Download this form for your compliance system.